MT Group Vision Statement
The Vision of Mauritius Telecom is to be a Premier World Class Infocom Services Provider with the following Core Values:

Innovation and creativity
· To remain the leader with innovative and new attractive offers
· To be assured of the synergy with the Strategic Partner and be a global player:
· Fixed phone, Mobile phone, Internet, Data

Professionalism
· For a modern and reliable network of adequate capacity
· For the international development of the Company
· To give a strong positive public image

Quality
· MT is ISO9001-2000 certified.
· An improved and recognised Quality of Service among top Company values
· To put under quality assurance the principal production process, maintenance and other procedures before 2004
· To re-organise the commercial network and network maintenance

Competitiveness
· To rebalance our tariff structure
· To keep abreast of technological changes
· To have a dedicated, multi-skilled workforce

Customer Service
· To increase sales and accelerate connection time
· To have a perfect understanding of the customer's needs, expectations, consuming behaviour
· To make the customer increase usage
· To give priority to listening to the customer
· To develop the synergy within all the Company's activities