FAQs

General
Telephone
Internet
TNT (free channels)
VoD

1. What are the service components of the My.T service?

My.T consists of the following:

• My.T Watch
• My.T Talk
• My.T Surf

2. Do I need a telephone line to get My.T Services?

Yes you need an ordinary copper telephone line provided by Mauritius Telecom. However the line should not be on Wireless Local Loop (WLL) or be an ISDN line.

3. Are there eligibility criteria that will determine whether I will have access to the service or not?

MT will carry out technical tests on your telephone line and home telephone set-up to determine certain measures of quality (e.g attenuation). The results of these tests will define your eligibility to My.T.

4. What equipment do I need to buy to access My.T?

You do not need to buy any equipment.

You will be provided with the following Customer Premises Equipment (CPE) to access My.T:

·         1 Orange Livebox (Wi-Fi / Bluetooth enabled)

·         1 IP-TV Decoder (Set-Top-Box)

·         1 Viaccess smartcard (to be inserted in the decoder)

·         1 remote control (to be used for the decoder)

·         1 multiplug

The above CPE will be offered within the subscription and will remain within the customer premises during the period. Moreover no security deposit is required for the equipment supplied.

5. Are the equipment/terminals offered free of charge?

All the equipment are included in the offer (i.e there are no additional payments to be effected in order to obtain equipment required for availability of My.T). However the equipment remains the property of Mauritius Telecom for the duration of the subscription.

6. Do I have to pay for repairs when the equipment/terminals supplied are faulty?

No repair fees need to be paid in case the terminals are faulty. However in case of negligence or misuse of the equipment provided by MT, you will be fully liable and have to pay for the cost price of the repair or the replacement of the damaged equipment.

7. What happens in case of loss and robbery?

In case of loss, robbery, tampering, misuse or damage (including but not limited to power surge and lightning), the equipment will have to be replaced at your own cost.

Charges will apply as per table below:

* All prices are VAT excluded

8. Do I need any further additional equipment to access the My.T services?

To access My.T, the following additional equipment are required:

• My.T Watch: 1 normal TV set with available RCA port to be plugged to the decoder and normal TV external antenna.
• My.T Talk: 1 normal telephone set to be plugged on the My.T telephone line.
• My.T Surf: 1 PC/Laptop/PDA with 1 free USB port or a CD drive for the installation of My.T software.

For WI-FI connectivity between your PC/Laptop/PDA and Livebox, you will either require a WI-FI enabled device or a free USB port. MT provides a WI-FI dongle. If ever WI-FI capabilities do not cover the location of your device (eg because of thick walls), MT connects the latter by Ethernet cable to your Livebox.

9. Do I need to buy any electrical/electronic adaptor or plug?

No, you do not need to do so: You will be provided with one 3-pin multi-plug by MT. However, you will need to provide the electrical socket in good working condition.

10.  Do I have to carry out extra telephone wiring to get the service?

No, you do not need to carry out additional telephone wiring prior to our intervention.
If no telephone plug is available next to your TV set, MT’s installation team will do needful. In cases where there are storeyed buildings, or significant distance of additional wiring, a survey will be made and a quotation will be provided to you for acceptance prior to your installation. 

11. Does MT provide the telephone wiring or do I have to pay for it?

Payable cabling services and supply of accessories will be available and charges will apply as per table below:

12. Do I need to have a good earth on my electrical installation for My.T?

Yes, a good earth is a pre-requisite for the installation as all the equipment are on three-pin UK standard.
You will be liable for any problem / damage if this is not strictly respected.

13. What are the charges of My.T Services?

• Use your TV set anytime to explore our video library containing a rich and wide variety of films, documentaries, education, culture, sports, music and children's programmes.

• Pay as you watch with MyT prepaid cards (Rs 125 or Rs250) that are available in all MT retail outlets to top-up your MyT Watch account.

• Choose your family programmes with the parental control on MyT portal.

• Enjoy a wide range of free educational programmes.

• Zap on free channels ( including DVB-T/TNT) with our MyT decoder.

• Keep in touch with our secure e-mails on your TV set. 5 e-mails (25 MB each) included in our offer can also be accessed on your PC.

• Keep yourself updated with the latest local news, exchange rate fluctuations, local events and horse racing news/tips with our TV intereative services.

My.T Talk

• Take advantage of our best rates (as from Rs 6/min) for international calls and save up to 44 % to any fixed or mobile phone abroad.

• Use your telephone set to call your dear ones abroad without any scratch card. All your MyT Talk calls are billed directly on your MT telephone bill.

 
My.T Surf

• Surf at high speed Internet securely via our secured Livebox or Multi-VC modem and enjoy up to 2 Mega (Mbps) download speed on MT local network.

• Enjoy the comfort of Internet wireless connection at home with the WI-FI capabilities of our Livebox (applicable to unlimited MyT Surf offers).

• Increase your visibility on WWW by hosting your web page (50 MB) on our servers.

• Choose between our 10hrs package (pay as you go) and our unlimited MyT Surf offers to suit your Internet needs:

My.T Offers
Package	256	512	1024
internet data volume	fair usage*
internet download speed ( local)	up to 2 Mbps
internet download speed ( International)	up t0 256 Kbps	up to 512 Kbps	up to 1024 Kbps
email	5 mailboxes of capacity 25MB
equipment included in rental	livebox/ STB/ remote control
monthly rental **	Rs 750	Rs 1,360	Rs 2,740
Installation fee	Rs 2000 Free ***

* fair usage policy (see here) applies on all MyT offers
** VAT excluded
*** Promotional charge. Minimum subscription period of 12 month

14. Is there a contractual period?

The contractual period for My.T is of a minimum of twelve consecutive calendar months. The contractual period starts as from the date of installation of My.T at the subscriber’s premises.

It is very important to note the following :

·  Your contract will be renewed by periods of 12 months unless you decide otherwise.

·   If Mauritius Telecom receives no intent of cancellation from a current subscriber, the My.T subscription contract is automatically renewed for a further period of 12 months.

·   If a subscriber wishes to cancel his My.T subscription, after the minimum subscription period, he must notify Mauritius Telecom in writing with two months notice.

15.  Do I have the possibility to change my mind within the period between the signature of the My.T contract and the release of the service at my place?

A subscriber may cancel an order for a My.T service within 7 days of service provisioning by MT.

A cancellation charge of Rs 1,000 will apply in the above case.

16.  How long must I wait to get My.T services after having subscribed?

Before being able to take your order, a technical eligibility test will be carried by MT to ascertain a quality access to My.T.
MT will use reasonable endeavours to provide My.T by the date indicated to the subscriber but all dates are estimates.

It is to be noted that MT has no liability for any failure to meet an indicated date for activation of service.

17.  Do I have to request for the activation of the My.T Talk service once I have taken a My.T subscription?

My.T Talk is part of the My.T services and no activation request is required.

18.  Do I have to pay separately for my telephone bill charges?

The basic telephone charges remain the same i.e your monthly telephone line rental (Rs 90) and your telephone calls will be charged on your telephone bill as usual.

The tariffs applied for the international telephone calls using My.T Talk  will be billed at preferred rates (as per our Commercial Catalogue) enabling you to make 44% savings.

19. How can I make a difference between an international call made directly from a phone line and one made by using the My.T Talk service?

All international call details including date of call , time of call , duration of call as well as destination of call will appear in your MT bill.

The called international numbers made on My.T Talk will be differentiated from other international calls by the letter “c” as prefix.

20. Do I need any additional equipment to have access to the My.T Talk service?

No additional equipment is required.

21. What number must I dial to access the My.T Talk service?

The access number to dial is 320 2051.

22.How do I use the My.T Talk service to make an international call?

You have to dial 320 2051 + The Country Code of the country you are calling + the phone number of your correspondent followed by #.

Example : 320 2051 – 33 (France) + the phone number of your correspondent + “#”.

23.How many internal extensions can I have on my telephone line?

For securing the maximum quality of the services offered, the maximum number of internal extensions recommended is two including only one cordless phone.

24. Can I hook my fax machine to the My.T telephone line?

Yes, a fax is plugged just as a telephone apparatus and therefore there is no problem for plugging a fax machine to the line.

25. Will my telephone work during a power failure?

Yes, your telephone, together with My.T Talk will still work in case of power failure. However, My.T Watch (including VoD and TV Services) and My.T Surf will not work.

26.  What is the maximum speed I can surf on my PC?

You can enjoy fully the benefits of high broadband Internet speed at up to 2 Mega bits per second locally. You will also enjoy a speed of up to 256 kbps internationally (My.T Surf Option 1 : up to 512 kbps, My.T Surf Option 2 : 1 MB).

Please note that the above speeds are highly dependent upon the traffic on international networks, the end-servers capacity to respond to your query and also on the simultaneous users on the service at a given time.

27. Can I surf with my PC, watch TV and telephone at the same time?

Yes, you can surf, watch a film on TV and make a telephone call at the same time without any disruption of service or any change of quality relative to any of the services i.e My.T Surf, My.T Watch and My.T Talk.

28. Is there a drop in the surfing speed when I am watching a film and telephone?

There is no change in the surfing speed.

29. Can I take only the High Speed Internet i.e My.T Surf access without taking the other services of My.T?

No, the service is technically designed to offer you voice / Internet / digital TV and cannot be broken down in component services.

30.  If I am getting my Internet services from an ISP other than MT, can I still subscribe to My.T?

Yes, you can : you will need to have an available normal line with MT and be technically eligible for the service.
Please note that My.T service is fully compatible with all dial-up offers from any ISP in Mauritius making use of Mauritius Telecom’s fixed line.

31. What is Internet data volume?

The Internet data volume corresponds to the total amount of data you transfer (i.e receive e-mails, web pages etc) and upload (i.e send e-mails etc).

For example: 25 music tracks is approximately equivalent to 0.4 GB; 100,000 web pages is equivalent to 1.0 GB.

32. What is the maximum use I can make of 1 GB volume download?

With 1 GB Internet data volume, on a 1 week span, you can enjoy the following:

·         5 hours of web surfing.

·         150 e-mails received and sent.

·         20 e-mails with attachment received and sent.

·         5 music tracks downloads.

·         10 minutes of video or trailers.

·         0.5 hours of online radio.

·         0.5 hours of online games.

·         1 software downloaded (average size : 100 MB)

My.T Surf Calculator Click here.

Note : The above figures are only estimates.

33. Why do I have a fair use policy?

It is designed to make sure your broadband service is as fast as possible and reliable whenever you are connected.

Some of our broadband customers use file sharing software and download large files like music and videos. This uses up lots of network capacity leaving less available for others. This means that the speed of your broadband service is then affected.

34. Can I upgrade my volume download capacity?

MyT Surf Options
Package	MyT Surf Option 1: 512K	MyT Surf Option 2: 1024K
internet download speed (local)	upto 2Mbps	upto 2Mbps
internet download speed (international)	upto 512kbps	upto 512kbps
Additional Charge	+ Rs 610	+ Rs 990
Monthly Rental	Rs 1,360	Rs 2,740
internet data volume	fair usage *	fair usage *

35.  Is there any minimum hardware or software system requirements to respect to be able to successfully use the My.T Surf service?

In order to have a high quality service you are advised to have at least the following hardware and software requirements :

36. I have 2 PCs and 1 Laptop at home: can I surf simultaneously on the three terminals?

Please refer to FAQ 13.

Yes, on subscription to unlimited MyT Surf offers and with the Orange Livebox WiFi connection, you can have Internet access simultaneously on the 2PCs and the laptop.

 However, the available speed will be shared between the three terminals and the My. T Surf Internet data volume transfer will be computed for  the 3 users’ consumption.

37. Do I need any special equipment to be able to use Wi-Fi?

For WI-FI connectivity between your PC/Laptop/PDA and Livebox, you will either require a WI-FI enabled device or a free USB port as MT provides a WI-FI dongle.

If ever WI-FI capabilities do not cover the location of your device (eg because of thick walls), MT connects the latter by Ethernet cable to your Livebox.

38. I have a decoder to get TNT services of MBC, do I need another one to get My T services?

MT provides its own decoder as part of this service and TNT is obtained from the My.T decoder and your installed aerial.

39. Are the TNT channels offered by My T the same as the ones offered by MBC?

My.T allows you to receive the MBC TNT channels. Please ensure that you are in the coverage area for TNT optimum reception.

40. Do I have to pay the MBC TV license fee if I subscribe to My T?

Yes, this tax is as per the regulation in force in Mauritius .

41. I have an old TV set, can I still receive TNT?

The only requirement is that your TV set is equipped with an RGB entry (RED,YELLOW,WHITE) audio/video entry in good working condition.

42.Do I have to pay a monthly subscription fee for VoD services?

No, My.T prepaid cards will be available in MT’s point of sales and you will be able to top-up your credit directly on your My.T Watch account directly on the My.T TV portal.

43. What are the charges for VoD services?

Charges vary and movies will be available as from Rs 10. The price charged for a VoD content depends on the time of release, origin and success of the content.

Packages (link Packages VOD on MyT watch site) provide you the possibility to rent a pack of several films to be viewed over a period of 1 month at more attractive rates.

Please note also that educational and cultural programmes are available free of charge.

44. What are the amounts for the prepaid cards for VoD services?

You have the choice between Rs 125 or Rs 250 (VAT excluded).

45.  What is the validity of the prepaid cards?

The validity of the cards is indicated on the My.T card but once the code has been input in your My.T account on the My.T TV portal, the credit is valid for 60 days.

46.  Where can I get the prepaid cards?

At any Orange Shop of Mauritius Telecom.

47. How do I know which films can be viewed by my kids?

Video content is classified according to age groups as specified by the National Censorship Standards. These levels are identified by their respective warning symbols on the TV screen (see below table)

My.T Watch Age Group Classification
U	Suitable for all
PG	Parental Guidance mandatory for children under 12 years old
15	Not suitable for children under 15 years old
18	Reserved for adults, 18 years old and more
18R	Restricted to adults only and subject to specific conditions

With your access code, you can order a film from any category. If you wish to control films being viewed by your children, make sure that they do not have your access code.

48. Can I watch a film any time I want?

A paid VOD film can be viewed at any time, during a period of 24 hours after, and as many times as you wish with no additional cost from the account you ordered the film. The video will be available in "My Rentals" of the same account (Parent or Family) where it has been ordered.

49.  Can I rewind, pause and fast forward a film when it is being played?

Yes, these features are available on the remote control.

50. How long will it take to download a film of 3 hours?

MT is streaming video from the secured My.T video servers and it is not possible to download our films.

51. Can I record a film from  My.T Watch?

No, anti-piracy regulations prohibit the recording of copyright content and MT has implemented necessary protections in the My.T network  to prevent recording.